The most important information about shipping & payment
Please note the following information before you order and contact us if you have any questions.
Personalized products may take up to 14 days to manufacture from receipt of payment (unless otherwise stated in the product description).
For standard products, the processing time is 2 to 4 days from receipt of payment.
For express delivery, please contact us.
Shipping information & transit time
We ship exclusively climate-neutral and plastic-free via DHL. The transit time of DHL are usually 1-3 working days and abroad at 2-5 days.
Our shipping costs are as follows:
DE 4.90 euros
AT 14.90 euros
For international shipping please inquire.
Please also note that Schöne Deko is not responsible for any customs duties levied in the importing country.
Sometimes things have to be done quickly. We offer prioritized processing of your order at an additional cost. Please contact us before completing the purchase by email at email@example.com
We currently offer the following payment options in our shop:
Pay later with Klarna
Payment in advance
Please note that the production and the preparation for shipping will only take place after full payment.
Standard products have a 14-day right of return without giving reasons and can be returned in the original packaging.
What to do with damaged goods, complaints & returns?
It's simply unavoidable, but it happens that despite all our efforts and stable packaging, we are not prepared for rough shipping. If something arrives broken, please photograph the packaging and the product and contact us at firstname.lastname@example.org within 3 days of receipt of the shipment.
Personalized products are made for you personally and are therefore completely excluded from exchange or return. It is important that you clarify all your wishes beforehand, as once the product has been completed we have performed the service on our part and we can no longer offer you an exchange or return.